Refund Policy

Thank you for choosing Bioniq GO. This Policy describes the terms related to handling refunds, returns, and cancellations for orders placed through the website mypersonalisedsupplement.com, managed by Independent Herbalife Distributor Amedeo Zullo, in compliance with applicable UK consumer regulations.

1. Exclusion of Returns and Refunds (Customised Products)

Bioniq GO is a personalised nutritional formula, selected and processed based on the individual data you provide during the Wellness Assessment (including lifestyle, diet, gender, and personal goals) from 40 scientifically tested combinations.

As this is a customised product prepared to the buyer's specifications, it falls under the **exclusion from the right of cancellation** (right to cancel) under the **UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013**, which excludes contracts for the supply of goods that are made to the consumer's specifications or are clearly personalised.

Consequently:

• It is not possible to request a replacement, exchange, or refund for the product once the formula has been processed and the order has been sent to production.
• We invite all users to carefully check their data and selected goals when filling out the free questionnaire before proceeding with the purchase.

2. Subscription Management and Cancellation

Bioniq GO is a monthly supplementation program delivered via a recurring subscription model. The subscription ensures the periodic production and delivery of your personalised supplement without interruption.

• You can decide to suspend, modify, or cancel your subscription at any time, without any penalty.
• To avoid being charged for the following month and to stop shipment, the cancellation or suspension request must be made **before the next billing date** (automatic renewal).
• You can manage your subscription autonomously by logging into your account area on the MyHerbalife portal or through the Manage Subscription section.

3. Damaged Products or Delivery Errors

Despite rigorous Swiss quality control standards monitored by SwissMedic, if the product is delivered damaged during transit or does not match the order placed:

• Please contact our support team promptly, attaching a photo of the package and external packaging for verification.
• In case of a verified logistics error or damage, we will arrange a replacement shipment at no additional cost to the customer.

4. Contacts and Support

For any questions regarding your formula, managing your shipment, or support in canceling your subscription, you can contact us directly at:

• Owner: Amedeo Zullo (Independent Herbalife Distributor)
• Email: amedeo@zullo.com